1. Introduction
Lightning Conductor Testing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://lightningconductortesting.co.uk/, contact us, request a quotation or use our lightning conductor testing and related services.
Lightning Conductor Testing is a trading style of Equiptest Limited, a company registered in England and Wales under company number 06009889. In this policy, “we”, “us” and “our” refer to Equiptest Limited.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal information we collect
Depending on how you interact with us, we may collect the following information:
- Contact details: your name, email address, telephone number and business contact details.
- Enquiry information: the details you provide when requesting a quotation, asking a question or contacting us about our services.
- Property and site information: property addresses, site details, building type and other information relevant to assessing your lightning protection testing requirements.
- Service records: information relating to inspections, testing appointments, test results, identified defects, remedial work, reports and certificates.
- Business and transaction information: quotation details, invoices, payment records and correspondence relating to services we provide.
- Technical information: information such as your IP address, browser type, device information and website usage data, where collected through website logs, cookies or similar technologies.
Please do not submit personal information that is unnecessary for your enquiry.
3. How we collect your information
We may collect personal information when you:
- Complete a contact or quotation request form on our website.
- Contact us by telephone, email or other communication channels.
- Request lightning conductor testing, inspection, maintenance or related services.
- Arrange a site visit or provide property and access information.
- Receive a quotation, report, certificate or invoice from us.
- Visit or interact with our website, where technical information is collected automatically.
We may also receive relevant information from your employer, organisation, property manager, facilities manager or another representative where they arrange services on your behalf.
4. How we use your information
We may use your personal information to:
- Respond to enquiries and quotation requests.
- Assess your requirements and provide information about our services.
- Arrange and carry out lightning conductor testing and inspections.
- Communicate about appointments, site access, test findings and remedial work.
- Prepare and provide quotations, reports, certificates and invoices.
- Manage customer relationships and maintain business records.
- Process payments and recover outstanding amounts where necessary.
- Respond to complaints and resolve disputes.
- Maintain website security and understand website performance, where applicable.
- Meet legal, regulatory, accounting and insurance obligations.
- Send relevant marketing communications where permitted by law and in accordance with your preferences.
We only use personal information for purposes that are relevant to our business and permitted by applicable law.
5. Lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide a quotation you have requested, enter into a contract with you or deliver our services.
Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing customer relationships, maintaining records and protecting our website, provided those interests do not override your rights.
Legal obligation: where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.
Consent: where you have given consent for a particular purpose, such as certain types of non-essential cookies or electronic marketing where consent is required.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Sharing your information
We do not sell your personal information.
We may share relevant information where necessary with:
- Service providers: providers supporting our website hosting, email, IT systems, communications and business administration.
- Professional advisers: accountants, insurers, legal advisers and other professional service providers.
- Payment and financial providers: where required to process transactions or manage invoices.
- Clients and authorised representatives: where necessary to arrange services, communicate findings or provide reports to the appropriate customer or authorised contact.
- Public authorities and regulators: where disclosure is required by law or necessary to establish, exercise or defend legal claims.
Where third parties process personal information on our behalf, we take appropriate steps to require suitable safeguards.
We only share information that is reasonably necessary for the relevant purpose.
7. International transfers
Personal information may be accessed or processed outside the United Kingdom if one of our service providers or systems operates internationally.
Where a restricted international transfer takes place, we will ensure that an appropriate safeguard or other lawful transfer mechanism is in place as required by applicable data protection law.
You can contact us for further information about relevant safeguards.
8. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting, contractual and reporting requirements.
Retention periods may vary depending on the type of information and the circumstances. For example:
- Enquiry and quotation information may be kept for a reasonable period after the enquiry has concluded.
- Customer, contract and invoice records may be retained for the period required by applicable legal and accounting obligations.
- Inspection records, test results, reports and certificates may be retained for an appropriate period to support service history, safety documentation, customer requirements and the management of potential claims.
- Marketing information may be retained until you unsubscribe or we no longer need it for the relevant purpose.
- Technical records may be retained for the period required for security, troubleshooting and website administration.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, unless we are legally required or otherwise permitted to retain it.
Our actual retention periods should be confirmed against our internal records and operational requirements.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to support its operation, remember preferences, understand website usage or provide other website functionality.
Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings or any cookie preference tool provided on the website. Disabling certain cookies may affect how parts of the website function.
The cookies and technologies actually used on this website should be checked and accurately reflected in any cookie notice or preference tool.
10. Data security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
No method of transmitting or storing information is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
11. Your data protection rights
Subject to applicable law and any relevant exemptions, you may have the right to:
- Access the personal information we hold about you.
- Rectify inaccurate or incomplete personal information.
- Erase personal information in certain circumstances.
- Restrict the processing of your personal information in certain circumstances.
- Object to processing based on legitimate interests or to direct marketing.
- Data portability, where the legal requirements for this right are met.
- Withdraw consent where we rely on consent to process your information.
To exercise your rights, please contact us using the details in section 15. We may need to verify your identity before responding.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, if you are concerned about how we handle your personal information. Further information is available at https://ico.org.uk/.
12. Marketing communications
We may use your contact details to send information about our services where permitted by law.
Where consent is required, we will ask for it before sending relevant marketing communications. You can opt out of marketing emails by following the unsubscribe instructions included in the message or by contacting us directly.
Even if you opt out of marketing, we may still send necessary service-related communications, such as responses to enquiries, appointment information, reports, certificates or invoices.
13. Third-party websites
Our website may contain links to external websites or services. Those websites operate independently and have their own privacy policies and practices.
We are not responsible for the privacy practices of third-party websites. We recommend reading their privacy policies before providing personal information.
14. Children’s privacy and automated decision-making
Our services are intended primarily for businesses, property owners, organisations and other customers arranging lightning conductor testing and related services.
We do not knowingly seek to collect personal information from children through our website unless it is necessary for a legitimate purpose and permitted by law.
We do not intend to make decisions about you solely by automated means that produce legal or similarly significant effects. If our practices change, we will update this policy where required.
15. Contact details
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Lightning Conductor Testing
A trading style of Equiptest Limited
Company number: 06009889
Website: https://lightningconductortesting.co.uk/
You can contact us through the contact details or enquiry form provided on our website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.
Any revised version will be published on this page with an updated revision date. We recommend checking this page periodically to remain informed about how we handle personal information.